More on Misys EMR

So…since I last discussed Misys EMR, a couple of different things have happened. First: apparently someone at Misys read my post, and there’s been some movement on the issue of reports – I stated: –

The database is virtually useless for anything but the most basic clinical “research” (and I use this loosely – it can deliver a report (to system administrators only) of what patients are on what medications, but cannot do ANYTHING more complex without the availability of a programmer experienced with farily high-level SQL abilities.)

Apparently, one major reason this is the case is that our IS department decided not to BUY the reporting function that comes with the EMR!!!! (unbeknownst to us, of course).
So, I might give them a pass on that one, because my information was wrong, but then I read a survey – touted as informal and not necessarily scientific – from Family Practice Management that pretty much has Misys EMR (one of 11 EMR systems reviewed) down at the bottom in almost all categories…There were only 16 respondents that evaluated the system, but we don’t have 16 docs in our practice, so SOMEONE out there must be having a similar experience…
I think the biggest toll this has taken is on the enthusiasm of the physicians and staff for the benefits that the system DOES offer. I would venture to say that any minimally capable electronic system is better than the paper systems we used to use – if for no other reason than retrievability of the data. It’s just hard to feel appreciative of that when you’re struggling with all the other aspects of a poorly designed system.
As I discuss EMRs with others, I think it’s also essential to have responsive support. While our IS people are nice, and individually responsive, their system segments their responsibilities so much that there’s no ONE person to call for problems (and inevitably, the person you need is not available). In addition, we must go through them to get hold of Misys – which further slows down the rapidity of response…
More to come, I’m sure…